Monday 30 June 2014

Compliance is all about Freedom

We all try different persuasion techniques from time to time. It could be to get a sale, to get a colleague to swap shifts or to get a buddy to go for a beer. You may have some tricks or techniques that you think work better than others.

There is one technique however that seems to work best of all. It is the “but you are free” (BYAF) compliance-gaining technique. This operates by telling the target that he or she can refuse the request.

The key thing here is reminding people of their freedom to choose. By emphasising their freedom you are letting them know that it is OK to say No and you are not forcing them into anything. They have a free choice.

Christopher J. Carpenter reviewed 42 psychology studies (covering 22,000 people) using this technique. His meta-analysis showed that this simple idea can be pretty effective. Across all the studies it was found to double the chances that someone would say ‘yes’ to the request.

The meta-analysis shows how people donate more to good causes, are more likely to partake in surveys or lend someone the bus fare if they are caught short.

Try it for yourself, I think it's a good idea but it's up to you.

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